Advanced Features
Call Monitoring
Account Codes
Click to Call
Remote Transfer
DID Number Per Phone
Online Portal
Find Me,
Follow Me
Selective Call Recording
Voice Mail
to email
Mobility
Call Monitoring is a feature that provides authorized users the ability to listen in on calls, “whisper” to the user being monitored, and also “barge” into the call to help facilitate a discussion.
Account Codes - Calls are allowed, only if the code is entered
Click to Call - Look up a number in Outlook, click on the number, the speaker on your phone gets activated and you can start talking.
Remote Transfer – Transfer an incoming call to an outside location.
DID Number Per Phone - Each extension could get a unique phone number, for the purpose of incoming Calls and Outbound Caller ID
Online Portal - Most features and functions of the phone can be controlled via our online portal
Find Me Follow Me - allows your employees to forward their extension to another phone whenever they want. This can be everything from a cell phone, home phone, or even a voice mail box.
Selective Call Recording - Record a call by the press of a button
Voice Mail to email – Each Voice Mail Message can get forwarded to an email address as a voice file attachment
Mobility – Have access to your office phones wherever you are, even if you're in a location that is lacking mobile service, as long you have an Internet connection.
When shopping for a quality Cloud Hosted PBX solution for your business it is important to compare the features and options each provider offers. Not every cloud PBX is created equal, we have done our homework and are proud to offer one of the most feature rich Cloud Hosted PBX solutions available at a price that rivals our competition. At DynaLink our Hosted PBX Solutions include the following key features standard
User Features
Group Features
Device Auto Provisioning
Direct Inward Dialing
Directed Call Park
Directed Call Pickup
Diversion Inhibitor
Do Not Disturb
Enhanced Privacy on Hold
Extension Dialing
External Calling Line ID Delivery
Hunt Groups
In-Call Service Activation
Instant Messaging (via SIP SIMPLE)
Intercom
Internal Calling Line ID Delivery
Last Number Redial
Malicious Call Trace
Message Waiting Indicator
Music-On-Hold
System Default Music-on-Hold
◦ Call Forwarding Always
◦ Call Forwarding Busy
◦ Call Forwarding No Answer
◦ Call Forwarding Not Reachable
◦ Find Me (multiple numbers)
◦ Automatic Monitoring
◦ Supervising Mode
◦ Silent Monitoring
◦ Convene Conference
◦ Invite Attendees
◦ Multiple Conference Rooms
◦ Scheduled/Instant Conference
◦ Web-based Setup
◦ Account Codes
◦ Monitor Add, Drop, Hold, Mute
◦ Conference Recording
Account-Authorization Codes
Alternate Numbers
Anonymous Call Rejection
Authentication by Digest
Authentication by ANI
Auto Attendants
Call Queues
Call Recording
Call Return
Call Schedule
Call Status (Real-time in User Portal)
Call Transfer
Personalized Music-on-Hold N-way Call
Phone Status
Pre-paid Calling (PIN or ANI)
Presence
Privacy
Selective Call Acceptance
Selective Call Rejection
Sequential Ring
Shared Call Appearance
Simultaneous Ring Personal
Three-Way Call
Two-Stage Dialing
Video Telephony
Voicemail
◦ Personal Auto Attendants
◦ Scheduled Auto Attendant
◦ Chained Auto Attendants
◦ Barge In / Barge-in Exempt
◦ Attended Transfer
◦ Blind Transfer
◦ Intercom Transfer
◦ Transfer to Voicemail
Busy Lamp Field
Call Forwarding
Call Waiting
Calling Line ID Delivery Blocking
Calling Name Retrieval
Calling Party Category
CDRs
Charge Number
Client Call Control (API and User Portal)
Conferencing (Multi-Way Calling)
Call Logs (Inbound and Outbound)
Call Monitoring
◦ Default Greetings
◦ Customizable Greetings
◦ Name Recording
◦ Email Notification
◦ Voicemail Forwarding
◦ Forwarding to Email
◦ User Portal (View, Save Delete)
◦ Voice Messaging Group
◦ Voice Messaging Call Back
◦ Web User Console
◦ Contact List
◦ Dial by Contact Name
◦ Inbound Call Handling Rules
◦ Screen Pop for CRM support
Call Notify
Call Park
Call Pick Up
◦ Call Pick Up Group
◦ Directed Call Pickup
Authorization Group Codes
Auto Attendants
◦ Personal Auto Attendants
◦ Scheduled Auto Attendants
◦ Chained Auto Attendants
◦ Barge In / Barge-in Exempt
◦ Attendant Console
◦ ACD
◦ Detailed reports
◦ Skill based routing
Business Trunking
Call Center / Contact Center
Call Intercept
Calling Group ID Deliver
Calling Plans (Incoming, Outgoing)
Configurable Extension Dialing
Configurable Feature Codes
Device Inventory
Department Support
Group Announcements
Group Custom Ringback
Hoteling
Hunt Groups
Instant Group Call
Instant Messaging (via SIP SIMPLE)
Office Manager Portal (Web portal)
Pre-paid Calling (PIN or ANI)
Printable Group Directory
Series Completion
Simultaneous Ring (group)
Video Conference (external MCU)
Company
Services
Contact us
Dynalink Communications
877-396-2546
support@dynalink.com
11 Broadway, Suite 200
New York, NY 10004
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